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Return & Refund Policy
At Grumpy-Chef, we are committed to providing you with fresh and tasty products. If, despite our efforts, you are not completely satisfied with your order, please review our return and refund policy:
- Returns:
- Returns are only accepted within 24 hours of receiving your order.
- Please contact us by phone or email to report your intention to return an item.
- Refunds:
- Refunds will be issued within 7 business days of receipt of the returned items.
- Refunds will be made via the same payment method used for the original purchase.
- Delivery charges are non-refundable, unless the error is our fault.
- Product Quality:
- If you notice any freshness or taste issues with our products, please let us know immediately.
- We are committed to solving the problem by offering you a replacement or refund.
- Return Procedure:
- Before returning an item, please contact us for return instructions.
- Be sure to pack returned items carefully to preserve their freshness.
- Return shipping costs are the responsibility of the customer, unless there is an error on our part.
- Limitations:
- We do not accept returns or refunds for items consumed.
- Return or refund requests received after 24 hours of receipt of the order will not be considered.
We strive to offer you fresh and delicious products with every order. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. Your satisfaction is our priority.
Note: This return and refund policy is a general suggestion. You can tailor it according to your company’s specific policies.